About Claire Harrison, Contemporary British Artist

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Framing Service Refund Policy

Full Terms and Conditions can be read here.

REFUND POLICY

Return Conditions

Please note this Returns policy is only for purchasing artworks through www.claire-harrison.co.uk. It excludes any products purchased through third parties such as Redbubble, Fine Art America and Thortful who have their own policies.

You can return the product within 14 days of delivery. The product must be in new condition. If the product is ruined or damaged the product shall not be refunded. Make sure to include contact information with the return and if possible, please provide Claire Harrison Art with a tracking number. Claire Harrison Art suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed.

The full cost of return postage is the responsibility of the customer (unless the item is faulty). Item/s MUST be returned in a resalable condition, therefore it is the responsibility of the customer to purchase the appropriate insurance and tracking for the return postage and make any claims in the event of any damage during the return transit.

Claire Harrison Art will make a refund of eligible returns. If you paid by invoice, you need to provide a bank account details to transfer the money back to. The easiest way is to e-mail it to Claire Harrison Art along with a brief description of your case.

Returning A Package

If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS', to avoid any Customs charges. Claire Harrison Art is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer and will be deducted from the refund.

Faulty Items

If the item you have purchased is faulty and cannot be replaced or mended, then both your return postage and any purchase postage you were charged, and the full cost of the item will be refunded to you within 14 days of them being received by Claire Harrison Art. If the item is found to be faulty upon receipt, then please notify Claire Harrison as soon as possible.

If the item was damaged in transit, please record this with photographs and email proof of damage to Claire Harrison Art, at the following email address art@claire-harrison.co.uk within 48 hours of accepting delivery. Alternatively, you can refuse delivery stating the reason why. Once this has been done and this has been discussed with Claire Harrison Art, please arrange for the return of item/s. Both your purchase and return postage will be refunded in full as well as the cost of the item/s purchased within 14 days of Claire Harrison receiving them.

Want to switch to another product?

Please send Claire Harrison Art an e-mail explaining your intention and which product you want instead.

Lost in Transit

If you think the product is lost on the way to you, you should immediately report this to Claire Harrison Art.

Unclaimed Packages

For packages that are not claimed at your post office within 14 days, Claire Harrison Art reserves the right to charge you a handling fee to cover return shipping and freight companies' administrative costs.

All enquiries: art@claire-harrison.co.uk

FRAMING TERMS AND CONDITIONS

The following framing service is available for the UK only, if you live outside the UK, then please email me for a quote at art@claire-harrison.co.uk

How does the service work?

This service is for drawings and paintings on paper and limited editions only.

Purchase the artwork you love online through www.claire-harrison.co.uk. Next, email Claire at art@claire-harrison.co.uk requesting that you wish your purchase to be framed (this is best done at the point of purchase). After Claire provides ideas for frames, you will then select the frame. Claire will email you a digital mock-up of the painting in the frame. If you provide Claire with a photo of the desired location within your home, Claire can demonstrate how the picture and frame would appear. Please note a mock-up is still a digital image and the actual framed artwork will look slightly different.

Payment

Once you have decided upon the frame to buy, Claire will order it and then invoice you, payment is by online bank transfer only. The framed artwork will not be dispatched until all the framing funds have cleared Claire’s bank account.

Costs

Theres is a flat rate for a standard wood/black/white/grey frame as of March 2023:

A4 or 30x30cm original/print - £95

A3 original print - £125

Prices are updated, and are liable to change. Other frames are available and quotes can be given.

Dispatch

All framed artworks are dispatched with safety glass (acrylic), due to the insurance needed when dispatching by courier and glass items are exempt.

Please note for artworks that will be framed, these will not be covered under the normal terms; because Claire is reliant on the bespoke frame being delivered to her so that she can frame the artwork and then despatched to you.

Refunds

Framing artworks is a bespoke service and therefore not covered under the distance selling regulations, because the choice and size of frame is personal to you and the artwork you have chosen. Any damage in transit will be covered under courier’s insurance, details of which can be provided if required. Due to this bespoke service, any purchase of a frame is not refundable. The purchase of any artwork can be returned and a full refund will be given for the artwork only, once received in a sellable condition.

Keeping you Updated

As always, Claire will keep you updated at every part of your purchase, and let you know once the bespoke frame has been delivered to her and when your artwork has been framed and dispatched.

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